Privacy 

Security Policy

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TERMS & CONDITIONS

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RETURN

POLICY 

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Razorpay

Policy

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PRIVACY & SECURITY POLICY

Collection of Information

If you browse through this site without providing us with any personal information, we will gather and store some information about your visit, such as your IP address, type of browser and operating system used as well as the date and time you access our site, pages you visit, and if you linked to our website from another website and the address of that website. This information will not identify you personally and will not be linked back to you.

Use and Sharing of Information

At no time will we sell your personally-identifiable data without your permission unless set forth in this Privacy Policy. The information we receive about you or from you may be used by us or shared by us with our corporate affiliates, dealers, agents, vendors and other third parties to help process your request; to comply with any law, regulation, audit or court order; to help improve our website or the products or services we offer; for research; to better understand our customers' needs; to develop new offerings; and to alert you to new products and services (of us or our business associates) in which you may be interested. We may also combine information you provide us with information about you that is available to us internally or from other sources in order to better serve you. We do not share, sell, trade or rent your personal information to third parties for unknown reasons.

Cookies

From time to time, we may place "cookies" on your personal computer. "Cookies" are small identifiers sent from a web server and stored on your computer's hard drive, that help us to recognize you if you visit our website again. Also, our site uses cookies to track how you found our site. To protect your privacy we do not use cookies to store or transmit any personal information about you on the Internet. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies certain features of the site may not function property or at all as a result.

Links

Our website contains links to other sites. Such other sites may use information about your visit to this website. Our Privacy Policy does not apply to practices of such sites that we do not own or control or to people we do not employ. Therefore, we are not responsible for the privacy practices or the accuracy or the integrity of the content included on such other sites. We encourage you to read the individual privacy statements of such websites.

Security

We safeguard your privacy using known security standards and procedures and comply with applicable privacy laws. Our websites combines industry-approved physical, electronic and procedural safeguards to ensure that your information is well protected though it's life cycle in our infrastructure. Sensitive data is hashed or encrypted when it is stored in our infrastructure. Sensitive data is decrypted, processed and immediately re-encrypted or discarded when no longer necessary. 

Changes to this Privacy Policy

We may change our Privacy Policy from time to time. If we do, we will update this Privacy Policy on our website. 

Questions

If you have any questions about our Privacy Policy, please e-mail your questions to us at info@avstore.in

TERMS & CONDITIONS

AVStore.in is owned and operated by AVXellence Technologies Private Limited.

All information, products and services displayed on the website https://avstore.in constitutes an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. https://avstore.in has the right to accept or reject your offer without assigning any reason thereof.

By using the website https://avstore.in belonging to AVXellence Technologies Private Limited, you (The User) have accepted the terms and conditions given below. AVXellence Technologies Private Limited reserves the right to add, delete, alter or modify these terms and conditions from time to time.

You (The User) are therefore advised to read carefully these terms and conditions every time you use the website https://avstore.in of AVXellence Technologies Private Limited. 

These terms & conditions (together with the documents referred to in the terms) apply to any orders for products placed on this website, and to your use of the website. Please read them before using this website and placing an order. You should print a copy of these terms for future reference.  

If you do not agree with these terms, please do not use the website https://avstore.in and do not order products on the website.

Customer Should be 18 Years of Age and Above

The User acknowledges and certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian to order or to make payment for purchases on website https://avstore.in

Non-liability Clauses

https://AVStore.in and its parent company AVXellence Technologies Private Limited will not be responsible for any damage suffered by users from use of the services on https://avstore.in

This without limitation includes loss of revenue resulting from delays, non-deliveries, or service interruptions as may occur due of any act / omission by the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, negligence, defect, deletion, error, omission, interruption, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorised access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, or under any other cause of action.

Order Fulfilment

AVXellence Technologies Private Limited will take "Full Responsibility" of your Order, if the Order has been shipped to any location/city, where "Private Courier Companies" (eg. Fedex, Aramex, DHL etc) were used to service your Area Postcode.

Changes in Price and Stock Availability

The prices and availability of products are subject to change without prior notice at the sole discretion of AVXellence Technologies Private Limited.

Order Cancellations

Request for cancellations of orders once placed on https://avstore.in shall be entertained only if your order hasn't already been shipped/ despatched.

Incorrect Pricing

AVXellence Technologies Private Limited reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The exact payment of amount paid shall be refunded and the User shall be informed of the same.

Delay or Non-Delivery

In the event of a non-delivery or late delivery due to error by the User (i.e. wrong or incomplete name or address or recipient not available) any extra cost/charges spent by AVXellence Technologies Private Limited for re-delivery shall be claimed from the User that placed the order.

Customer Information

The User agrees to give accurate, authentic and true information. AVXellence Technologies Private Limited reserves the right to confirm and validate the information and other details provided by the User at any point of time. If any such User details are found untrue/false wholly or partly, AVXellence Technologies Private Limited has the right in its sole discretion to reject the registration and debar the User from using the services of https://avstore.in without prior intimation whatsoever.

Third-party Fraud

AVXellence Technologies Private Limited will not be liable for any type or kind of credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user. The User must exclusively use his/her own card on the website.

Exclusive Jurisdiction

This agreement shall be construed in accordance with the applicable laws of the Republic of India. The Courts in Pune will have exclusive jurisdiction in any proceedings arising out of this agreement.

Disclaimer of Warranties/Limitation of Liability

AVXellence Technologies Private Limited have endeavoured to ensure that all the information on the website https://avstore.in is correct, but AVXellence Technologies Private Limited neither warrants nor makes any representations regarding the quality, accuracy or comprehensiveness of any data, information, product or service on the website. In no event shall we be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from:

  • (a) The use or the inability to use the Services or Products;

  • (b) Unauthorised access to or alteration of the user's transmissions or data;

  • (c) Any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service.  

Neither shall AVXellence Technologies Private Limited be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise.  

Further, AVXellence Technologies Private Limited shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond our control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

SHIPPING POLICY

Your items should be at your door within 7-10 days of your order confirmation. In case the item of the order placed is in back order, shipping may take a little longer which will be communicated to you. Expect no duties or extra charges. Please ensure you have provided all important information including a contact number should there be any questions to your location.

 

RETURN POLICY 

 We are happy to assist you and manage your request for returns. Any issues related to returns or store credit, will be processed via email communication only (info@avstore.in). Our team will not be able to provide you with accurate information for a return or store credit request via phone calls or text messages. You can expect a response to your email within 48 hours with an update or a resolution.

Restocking and Handling Fee 

For any order that is accepted for return, we issue store credit and charge a 35% restocking and handling fee. 

  •  - Returns should be made within 7 days of your purchase (For example, if we receive your order on the 1st of November, the last day to be able to return your item(s) is 7th of November) in original, undamaged and unopened packaging. Any item(s) being returned should also be returned with any accessories, manuals and items that may have been bundled with the item(s).

 

  •  - Products should be accompanied with the original sales invoice for store credit. 

 

  •  - If the product is not returned in its entirety or if the packaging/product has been damaged or the product has been unboxed, or if accessories are missing, we reserve the right to refuse acceptance of the item or deduct additional charges on the store credit amount as applicable.

 

  •  - If the product has been cleared (no damaged packaging, sealed unit, all manuals/items/accessories accounted for), the full amount would be issued as store credit within 7-10 working days (minus the 35% restocking and handling fee).

 

  •  - If the product has been ordered but it has not been shipped, then you can cancel the order and avail 100% store credit towards purchase of any other item available on AVStore.in . Please note that we will not be able to refund the amount once order is placed.

 

  •  - Due to the nature of high-end products we are authorised dealers for, not all products qualify for a return. In the event of a defective unit, the unit will be replaced with an identical unit. Furthermore, if we are unable to supply a replacement unit within 30-45 days, we will issue store credit.

 

Warranty 

  • (a) Manufacturer’s warranty 

  • (b) Physical damage to items are not covered under warranty

  • (c) Warranty on applicable products becomes invalid if the product(s) has been opened or tampered with by an unauthorised person/other service centre

  • (d) Please retain your sales invoice to claim warranty

  • (e) Warranty is applicable within the region of the Republic of India only, unless stated otherwise 

SHIPPING

Local  

We deliver across the Republic of India using our approved logistics providers. Any local custom duties or other charges will be charged to the client’s account. Once your order has been shipped, you will be provided with the tracking number and the website of the logistics provider in order to be able to track the status of your order. 

International  

AVStore does ship internationally. However, acceptance of orders being shipped internationally will be at the sole discretion and approval of the management team at AVXellence Technologies Pvt. Ltd. 

QUESTIONS

If you have any further questions, please do not hesitate to contact us. If you wish to initiate a return, please send us an email at info@avstore.in stating your order ID, reason for return and photographs of the product condition.